Returns, exchanges and refunds

You have a full right to exchange or return unused items within 30 days, counted from the day you received the item. We charge a return fee of SEK 49.

How do I make a return?

Register your return in our return portal – use the button for your country below. You need to register your return so that it can be handled as quickly and smoothly as possible. Fill in your email address and your order number. Once you have registered which item(s) you want to return, you will receive a return label to print out and attach to the parcel. Then hand in the parcel at your nearest drop-off point – it does not have to be the same place where you collected it.

You can use the original packaging for the return. If you no longer have it, any other packaging will do.

Please note that skis with mounted bindings cannot be returned (this does not apply to demo skis that had bindings fitted at the time of purchase). Unmounted skis, snowboards and demo skis can be returned. However, you must arrange and pay for the entire return shipment yourself. In other words, you cannot use our return portal for this!

If you use our return portal for this anyway, we charge a return cost from SEK 450.

The return fee for ski boots and snowboard boots is SEK 200.

You are also welcome to return items to our shop in Hestra, Sweden.

If you would like to exchange an item for a different size or colour, place a new order for the item you want and return the original. Then contact us to let us know that you have placed a new order, and we will not charge you any return costs.

The right of return and exchange does not apply to:

• Purchases of skis with mounted bindings

Skis with mounted bindings cannot be returned (this does not apply to demo skis that had bindings fitted at the time of purchase). Unmounted skis, snowboards and demo skis can be returned, but you must arrange and pay for the entire return shipment yourself.

Refunds

From the time you hand in your return at the drop-off point, it can take up to 14 days for the money to reach your account. You will receive a return confirmation by email once we have processed your return.

Your return must be approved before you receive a refund. You must return your item within 30 days, in its original condition with labels and tags still attached. We refund the price of the item minus the return fee of SEK 49.