Delivery

We normally process and ship your order the same day or the next working day. Our normal delivery time is 1–3 working days (within Sweden). Orders placed at the weekend are shipped the following Monday.

We offer free shipping within Sweden on orders over SEK 500. For orders under SEK 500, a shipping fee of SEK 59 applies. For delivery to countries other than Sweden, the shipping cost is added at checkout.

If you have chosen to collect your order in store, you will receive an email when the order is ready for collection. Bring your order confirmation and valid ID when you collect the parcel.

If you choose not to collect your parcel, we will charge you for the return shipping plus an administration fee of SEK 300 because of the extra costs this causes us. If you have changed your mind, you must still collect your parcel and send it back to us. The right of withdrawal does not apply to parcels that are not collected.

For delivery within Sweden, you can choose to have your parcel sent with DB Schenker or DHL. For delivery to Denmark, Germany and Finland, all parcels are sent with DHL.

You can track the delivery using the link in the email you received when your order was shipped. If you have not received a shipping confirmation, it means that your parcel has not been shipped yet.

If you have not received your parcel within the delivery time, we need to look into what may have happened. Contact us using the button below or at info@skidshop.se. If you have received a notification from the carrier, we recommend that you contact them first. If the item is lost in transit from us to you or to the pickup point, we are responsible.

If you have received a damaged parcel where the damage is clearly visible on the packaging, take a photo straight away and contact the carrier (Schenker or DHL). Then also contact our customer service as soon as possible so that we can help you further.