Complaints & warranty

Before we send the items to you, we inspect and check them. Should you nevertheless receive a damaged product, we will put it right by replacing it with a new product or offering free return shipping. Contact us as soon as you discover the fault and send a photo of it to claim@skidshop.se. If the product was damaged because the packaging broke, you should also file a claim with the carrier.

If a fault or defect appears in an item after purchase and delivery, report it to claim@skidshop.se. In the email, state your name, address, email address, order number or a copy of your receipt, together with a description of the fault and a photo. Once we have received this, we will decide how to proceed. If you need to send the item to us, you pay the shipping to the shop. We will then take the case further together with our supplier. A claim usually takes 14–30 days. It is usually our supplier who decides whether a claim is approved or not.

Address:

Roupéz Skidshop AB

Isabergstoppen

335 72 Hestra

Sweden

If your claim is approved, we will primarily replace the item with a new one; if neither we nor the supplier can deliver a new item, we will refund you. For approved claims, we pay the return shipping. In some cases, the supplier chooses to repair your item.